Privacy Policy

1. Introduction

Welcome to New Eco Roses ("we," "our," or "us"). We operate luxury floral and gifting boutiques in Kolkata, West Bengal (Outlet 1 — Regent Park & Outlet 2 — New Alipore) and provide online ordering services via newecoroses.com. Your privacy is paramount to us, and this Privacy Policy explains how we collect, use, protect, and handle your personal information when you visit or make a purchase from our website or store locations.

2. Information We Collect

When you browse our catalog, place an order, or contact us, we may collect the following personal information:

• Order & Recipient Details: Your name, phone number, delivery address, recipient's name, and optional custom card note text.
• Communication Data: Messages, custom order requests, or feedback sent to us via WhatsApp, email, or telephone.
• Technical & Analytics Data: IP address, device type, browser information, and pages visited to help us optimize site performance and prevent fraud.

3. How We Use Your Information

We utilize your information strictly for legitimate business operations:

• Fulfilling same-day floral orders and coordinating local doorstep delivery in Kolkata.
• Sending order confirmations, delivery status updates, and customer support via WhatsApp or phone.
• Improving our website performance, catalog offerings, and personalized customer recommendations.
• Complying with applicable legal, accounting, and tax requirements in India.

4. Data Sharing & Protection

We do not sell, rent, or trade your personal information to any third parties for marketing purposes. Your data is strictly shared only with trusted delivery partners for order fulfillment or when required by law. All data transmissions are encrypted using standard SSL security protocols, and records are stored securely within protected databases.

5. Cookies & Tracking

Our website uses cookies and anonymous analytics markers to remember user preferences, track page views for security, and maintain shopping cart functionality. You can disable cookies in your browser settings at any time, though some features of our online store may become unavailable.

6. Contact & Rights

You have the right to request access to, correction of, or deletion of your personal data stored with us. For privacy inquiries or assistance, please reach out to us: